Your Forklift Dealer Should Have These 4 Qualities

When you’re looking to buy a new or used forklift for your business, it’s important to choose an experienced and professional dealer. The right dealer can make all the difference when it comes to service, maintenance and productivity.

If you don’t select the right dealer, you may be stuck with poor communication, lack of service and parts and staff that aren’t committed to helping you succeed. No one wants to be in that situation.

Here are 4 qualities your forklift dealer should always have.

Consider service and parts availability

It’s normal for forklifts to break down. When that happens, you’re going to need maintenance, repairs and new parts. If you’ve purchased a forklift from a dealer that doesn’t specialize in ongoing maintenance, you could be in trouble. 

With such an important investment, you want to make sure you’re working with an experienced and professional dealer that understands all aspects of the forklift — and knows how to keep it running in top shape. 

Plus, if you need a replacement part for your forklift, you may need to wait days or weeks for it to come in at a dealer that doesn’t keep them in stock. This will cause your warehouse’s productivity to plummet — and cost you a lot of money in the long run.

At PMHSI, our skilled technicians are highly trained and incredibly knowledgeable. If your new or used forklift is having any issues, we can diagnose them right away — and fix it at record speed. We have a large selection of parts in stock, so you never have to worry about your forklift downtime, because we’ll get you back in action asap.

Focus on communication 

In many industries, communication is the key to success. It’s no different in fleet management. When you’re selecting a dealer to purchase a forklift, be sure that communication is one of their strengths. Do they get back to you the same day? Do they stop answering calls once you’ve made the purchase? How is their follow-up communication and service?

Our clients want to know what’s happening with their forklifts,. That’s why at PMHSI, we use a proprietary electronic service platform. This way, you can be sure you have up-to-date information at your fingertips. 

Our focus is always on communicating openly and quickly:

• You always get answers fast, because we’re here 24/7/365
• We focus on improving our response times so you never have to wait long
• We provide detailed updates when technicians are on the way, and when your vehicle can get back to work

Go beyond forklifts to reducing operating costs 

Do you want a forklift dealer that just sells forklifts, or do you want a forklift dealer that can help you use your forklift more efficiently? 

If managing your operating costs and increasing your productivity are important to you, then it’s vital to use a forklift dealer that goes beyond forklifts.

You have a business and warehouse to run — so trying to figure out the best way to improve productivity likely isn’t at the top of your to-do list. There are many other things you have to take care of first. That’s why it’s important to work with a forklift dealer that can provide you with key performance indicators to help you manage your fleet more effectively.

At PMHSI, we have an entire division dedicated to helping businesses run their forklifts and other fleet vehicles more efficiently. We have a unique platform that tracks key metrics such as:

• Units over 10,000 hours
• Unit cost
• Unit utilization
• Response time and downtime
• Parts usage

That way, we help you increase your fleet’s productivity while lowering your operating costs. Plus, we offer a quarterly review of your metrics and provide recommendations on how you can improve the efficiency of your warehouse. 

Look at the record of customer satisfaction

When you’re looking for a forklift dealer, it’s important to check their track record. Have they worked with businesses like yours? For how long? And what kind of results have they helped them achieve? These are key questions to answer before you decide on the forklift dealer for you.

At PMHSI, we have a long history of helping our clients succeed. 

We’ve been doing this for over 10 years, and have a long list of happy customers who have purchased forklifts and trucks, and used our fleet management program. We routinely send out customer satisfaction surveys to our clients so they can provide us with feedback on how we’re doing. The results are always outstanding, and we always continue to focus on providing the best service possible.

If you’re curious about our experience and customer satisfaction, just take a look at our case studies. You can see PMHSI at work, and learn about the results we’ve helped our customers achieve. For each client, we go beyond just selling them a forklift. We help them maintain it and use it efficiently so they can improve the productivity of their entire business. 

Ready to buy your forklift?

Choosing the right forklift dealer for your business is critical. 

If you pick a dealer that’s not dedicated to your needs, you could lose a lot of time, money and sleep over it.

We’re here to support your business in any way you need. Check our our new and used forklifts, or learn more about our fleet management program. 

We promise we will always:

• Offer you exceptional service
• Communicate quickly and openly
• Help you improve your productivity 
• Ensure you’re satisfied